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Forgot user ID or password

Follow the steps below to retrieve a user name and/or reset password.

For exam candidates and licensees

  • Click here to enter your last name, birthdate and registration code.*
  • Click Search. User ID will populate toward of the bottom of the page.
  • Create a password; confirm the password.
  • Click Register.
  • Login with user ID and password.

For firms

  • Click here to enter license number and registration code.* 
  • Click Search. User ID will populate toward of the bottom of the page.
  • Create a password; confirm the password.
  • Click Register.
  • Login with user ID and password.

*The registration code is unique to each user. If you do not have your registration code, contact VBOA at (804) 367-8505 or submit this form. The registration code will be sent to the email address found on the user record.